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Q: How do I register for YBASE?
A: Visit the MemberLink registration page here. You can also navigate there by clicking the green REGISTER FOR PROGRAMS button on the right side of any page on our website.
Q: How do I know my YBASE registration was successful?
A: Check your email for confirmation and next steps. You can also see the programs you are enrolled in under your MemberLink account under “Programs”
Q: When does program registration open every year?
A: Program registration opens every April for the upcoming fall term.
Q: I’m eligible for a discount on my YBASE tuition–how do I receive it?
A: In order to receive a discount on tuition, your school district lunch letter or CAPS scholarship information must be emailed to [email protected] and applied to your account.
Q: Can I reset my MemberLink password?
A: Yes. On the log in screen, select FORGOT PASSWORD, and a password reset email will be sent to the address used to create the account.
Q: How do I add someone to my Authorized Pick Up List?
A: You will need to fill out the Additional Pick Up Authorization Form–available below–and provide a copy to the site director.
Q: Where can I access an Additional Pickup Authorization form?
A: Click here for an Additional Pickup Authorization form. You can also find a link to the Additional Pickup Authorization form under PARENT FORMS on the Chatham County YBASE information page.
Q: Can I call to add someone to the additional pickup list?
A: No, a phone call is not sufficient. To ensure your child’s safety, all individualized authorized to pick your child up must be added to the form prior to pick-up. We also have a 100% ID check policy, and will not release your child to someone who does not show ID or who does not have ID that matches your child’s pick up list.
Q: What are YBASE tuition rates?
A: Please see the rates schedule available on the YBASE registration page.
Q: How does the YBASE wait list work?
A: Once you register your child for their school’s wait list, you will receive an email confirmation. The YBASE program will then contact via email when a spot becomes available with a link to complete the registration process and enroll in the program. There is a new wait list every school year–please make sure you add your child to the list each school term.
Q: Where at the school site is my child’s program located?
A: At most schools, the school cafeteria is the program site.
Q: How do I unenroll my child from the YBASE program?
A: Click here to request a change to your YBASE program enrollment.
Q: Can my child start the same day I register for the program? The next business day?
A: Yes, if the registration dues are paid prior to the beginning of the program session. Make sure to bring a copy of your child’s immunization records to give to the site director.
Q: How do I change or update my card for my scheduled payment?
A: When logged in to your account:
- Go to PROGRAMS
- GO to UNPAID
- Select all the weeks remaining and then choose PAY SELECT
- Set up your payment method and schedule your payments
- Click SUBMIT
Q: What if my payment method failed?
A: You will need to log in to your account to pay the past due amount and update your payment method to avoid any interruption in service or additional fees. See more info on payment policies below.
Q: Does my tuition have to be on autodraft?
A: Yes, in order to secure your spot in the program, all tuition must be paid via weekly, biweekly or monthly autodraft. Payments are due each Friday for the following week’s services. There is a $10 late fee applied to payments not received on Fridays by the close of business. An account balance more than two weeks past due will result your removal from the program, and release of your slot to the next person on the waiting list. Once the slot has been released, you will have to pay a $40 re-enrollment fee and be added to the bottom of the waiting list. Balances for all programs–not just YBASE–must be paid in full prior to re-enrollment. For more information on payment processing, please review the parent handbook.
Q: If my child doesn’t attend the program, do I receive a credit?
A: Payments are due on Fridays to hold your child’s spot in the program for the following week. Nonpayment will result in the release of your child’s slot to the next person on the wait list. See the parent handbook for more information on payment and absences.
Q: How do I apply to work at YBASE?
A: Please send resumes to [email protected] or schedule an interview HERE.
Q: What do I do if I’m having a problem with my online account?
A: Fill out the assistance request form here.
